Terms and Conditions

WE ACCEPT PHONE ORDER!

Phone order is accepted with advance payment via Bank Transfer and FPS.

PAYMENT METHODS:

We accept advance payment by:

Payment by FPS: email: finance@thewinehouse.com.hk

Bank Transfer: HSBC Bank Account 023-159502-838

Account Name: THE WINE HOUSE LIMITED

RETURN & EXCHANGE OF GOODS

Goods sold are non refundable. Customers are advised to inspect all goods carefully after collection/delivery immediately. If there is any missing or a bottle of wine is considered to be faulty, please notify us immediately and it should be returned at once for our examination with a copy of the original invoice or delivery note within 7 days from the date of purchase.

You will be deemed to have accepted the goods as satisfactory after 7 days from the date of purchase, and thereafter will not be entitled to the exchange of goods for any reason.

Return and exchange of goods will not be accepted for a single bottle priced over HK$800 or vintage of 10 years and older.